Shipping & Returns

Shipping Information:

Orders are normally processed within 24 business hours. Manufacture time can vary, depending on complexity of the design. Expect your order to ship within 5-7 days, but this can vary due to number of orders received. All orders are processed in the order they are received unless express processing is requested and paid. 
 
 
International Orders:
 
We offer international shipping via Priority Mail only.  If you do not see your country in the drop down list, email us at admin@soleprintz.com so we can add it. 
 
You may be responsible for duty, taxes or customs fees assessed by your country's Customs department.  Sole Printz is not responsible for these charges.  You cannot return items shipped to foreign countries for refund as they are custom made. Please do not ask us to mark merchandise as "gifts" on customs paperwork or to devalue your shipment.
 
Refund, Returns and Cancellation Policies:

Orders can be canceled up to time of production, but once production begins, we cannot cancel your order. Since all Sole Printztm are custom made, we cannot accept any returns or exchanges unless there is a manufacturer's defect. In the event of a manufacturer's defect your Sole Printztm will be replaced - no refunds or exchanges are available.  Please be certain of your size before you make your purchase as no exchanges, refunds, or returns are allowed due to the custom nature of the product.
 
When photos or images are supplied, you will be emailed a proof for your approval.  Once your approval is received and the Sole Printztm  are manufactured, there can be no returns, refunds or exchanges.
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